Privacy Policy

Contact details

Post

Cambridge Students’ Union, Granta Place, Mill Lane, Cambridge, CB2 1RU

Email

cubwts@gmail.com

We may collect or use the following information to provide services and goods:

• Names and contact details

• Date of birth

• Purchase or service history

• Dietary information (including allergies and health conditions)

• Payment details (including card or bank information for transfers and direct debits)
• Information about lifestyle, interests or personal history

We collect or use the following personal information for service updates or marketing purposes:

• Names and contact details

• Marketing preferences

• Purchase or service history

• Records of consent

We collect or use the following personal information for dealing with queries and complaints:

• Names and contact details

• Payment details

• Purchase or service history

• Correspondence

Our lawful basis for collecting or using personal information to provide services and goods is:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• • to promote future events and provide service updates to past attendees who reasonably expect to hear from us about similar upcoming events based on their previous participation and to share service updates with individuals who have already registered for future events.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful basis for collecting or using personal information for dealing with queries, complaints or claims is:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• • to provide effective customer support; and
  • to resolve complaints effectively and in a timely manner.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

• Directly from you

• Schools, colleges, universities or other education organisations

We store your information for as long as we need it. We usually store purchase or service history, payment details (including card or bank information for transfers and direct debits), and information about lifestyle, interests or personal history for three years after your last transaction with us. We usually store your date of birth and dietary information (including allergies and health conditions) for two months after the relevant event. We usually store marketing preferences and records of your consent until you withdraw your consent. We usually store correspondence for 10 years. We only store your name and contact details when we hold other information about you, such as purchase or service history, records of your consent, or correspondence.

Who we share information with

Others we share personal information with

• Suppliers and service providers